Mercedes Screen Recall: 144,000 Cars Affected

Mercedes-Benz has issued a recall for 144,000 vehicles that may have a problem with their infotainment displays. The cars could have an infotainment control unit that inadvertently resets, causing the displays to go blank.  

The recall affects the 2024-2026 AMG GT, C-Class, E-Class, SL-Class, CLE-Class, and GLC-Class models, including high-performance trims like the C63 S E Performance. According to the recall report, the control unit “might trigger an increased number of system resets as part of an intended fallback behavior,” which “may result in the brief interruption in the Instrument Cluster display of information.”  

The problem presents no warning before occurring. 

Mercedes actually began fixing the issue last August with an over-the-air software update designed to harden the system. It reduced sensitivity to certain triggers that could cause a display reset. But in December 2025, Mercedes initiated a safety recall in Korea due to the screen going black.  

In April, Mercedes discussed the software update with the National Highway Traffic Safety Administration (NHTSA) as one way to address specific complaints about display resets. At the time, the automaker says about 62 percent of the affected vehicles already had the update. Mercedes issued the updated software on July 9, 2025. 

However, NHTSA emphasized that other automakers “addressed IP display issues through safety recalls,” which Mercedes decided to do. The company says it is unaware of any crashes or injuries related to the issue, but is aware of “numerous” warranty claims, field reports, and service reports.  

Motor1’s Take: Screens that randomly go blank are dangerous and frustrating, especially in a luxury vehicle like Mercedes. The automaker has made big screens a central part of its in-car experience, and customers should expect perfection at this level.