For years, one of the most predictable conversations in the golf shop happened after a slow round. A golfer came through the door irritated and ready with a scouting report. He knew which player took too many practice swings, which cart stayed in the wrong place and exactly how long the group ahead spent on the eighth green.
He wanted to know why we had not fixed it.
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Sometimes he was absolutely right. One foursome had fallen behind, and staff should have stepped in sooner. I also learned during my years running golf operations, including serving as head professional and general manager at Winter Park Golf Course, that the group…
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